A D&M Case Study - Cloud Strategy and Deployment
Updated: Nov 7, 2019
A Start-up Financial Services Company
The customer had no staff and a desire to deliver the majority of its hardware and software solutions via the Cloud. They had a runway of 18 months to launch a new business.
Helped the client understand the Cloud technology fabric.
Aided in assessing the architecture from various SaaS solutions to best determine how to integrate into a single integration platform.
Determined the best solution for Virtual Desktops.
Determined the best solution for PBX and Contact Center.
Designed and implemented the Headquarters local LAN/WAN environment.
Managed requirements and escalation across all vendors.
Deployed Desktop as a Service (DaaS) services with appropriate security and controls.
Deployed UCaaS services (Hosted phones).
Deployed Contact Center as a Service (CCaaS) for onsite and remote Contact Center Agents.
April 2018 – Present
Impact Made to Client:
Over the course of the past 16 months, the client has successfully launched its platform and business. It has achieved its goal of leveraging >99% of its solutions via cloud or SaaS providers. This significantly reduced startup costs and the expense of hiring and maintaining a large IT staff.