Contract Negotiating

At D&M a contract negotiation is a two-tiered task: Before we enter into a contract negotiation, we thoroughly evaluate the services of each of the vendors we work with to determine who provides the best fit for your current and future needs. We also review our historical negotiations with the best vendor to determine what we can expect for contract terms, rates, service levels, customer protection language, special considerations, etc.

Then we leverage our relationship with the vendors and the buying power that comes with having more than 10,000 clients to secure the best rates and terms with the vendor. With literally tens of millions of dollars of services negotiated, D&M has the experience and vendor knowledge you expect and require to navigate through the complicated telecom contract minefield.

It is worth noting that D&M has earned a reputation within the industry as being extremely aggressive when it comes to fighting for the lowest rates and best terms for our clients. It is this tenacity, the desire to secure the very best deal for our clients, combined with exceptional customer service, which truly separates D&M from other companies who claim to provide telephone expense management.

In addition, all contracts, including rates and terms, are tracked through the COMMauditor system. Moreover, from a notification standpoint, at both six and three months prior to an automatic contract renewal clause going into effect, email notices are automatically sent to members of your management team and to your D&M representative.

In short, D&M will take advantage of all the tactical tools at our disposal to get your company the best rates and terms possible.

September 5, 2010