CREATE A WINNING STRATEGY.
We Have Your
Contact Center Needs Covered.
Today’s Contact Center has become increasingly sophisticated, and your customers demand
an impeccable customer service experience. Without the right mix of business process
and technology, you run the risk of providing a less than satisfactory customer experience
that is inefficient and costly. Contact Centers are heading to the Cloud.
We bring the right partners and processes to help you get there.
SOPHISTICATED SOLUTION. SUPERIOR SATISFACTION.
Contact Center for the
Strengthen customer loyalty and boost customer engagement
with robust features for contact centers of any size.
PBX & ACD
Simplify accepting, holding, &
routing of incoming calls in PBX
or ACD scenarios.
CALL RECORDING & QUALITY MANAGEMENT
Record inbound & outbound calls
for anytime access to ensure
REPORTING & BUSINESS INTELLIGENCE
We help you design & deliver a
solution that is feature rich with
Create custom reports with detailed data & intelligence for analyzing metrics that matter most.
Leverage screen pops for quick
reference of customer data as
soon as a call comes in.
Enhance your customer’s waiting experience with callback, custom
music, & more.
Maintain compliance standards for customer privacy, records, &
Optimize your contact center with accurate forecasting & agent scheduling for better customer interactions.
Duplicate your operations with fast, easy failover options for accessibility in the event of a disaster.
Don't Just Take Our Word For It. Hear What People Have To Say.
We were in the middle of a huge billing dispute with Verizon that was going absolutely nowhere. Steve got us more than half a million dollars back and didn’t charge us a penny to do it. All he asked for was a shot at our future business. We happily use D&M for the majority of our voice, and data services now, and we're beyond satisfied with the level of support, and attention we've received from D&M at every step.
POWERED BY EXCELLENCE
With over 120 service providers in our supply chain, we take the guess work out of finding the right solution.