Ready to experience the D&M difference?

DM Enterprise Group - Managed Services

Contact Us  |   888-357-5055  |  info@DMenterprise.net

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Copyright 2019. D&M Enterprise Group, LLC.

CREATE A WINNING STRATEGY.

We Have Your 
Contact Center Needs Covered.

Today’s Contact Center has become increasingly sophisticated, and your customers demand 
an impeccable customer service experience. Without the right mix of business process 
and technology, you run the risk of providing a less than satisfactory customer experience 
that is inefficient and costly. Contact Centers are heading to the Cloud.
We bring the right partners and processes to help you get there.

SOPHISTICATED SOLUTION. SUPERIOR SATISFACTION.

Contact Center for the 
Modern Business.

Strengthen customer loyalty and boost customer engagement 
with robust features for contact centers of any size.

PBX & ACD

Simplify accepting, holding, & 
routing of incoming calls in PBX 
or ACD scenarios.

CALL RECORDING & QUALITY MANAGEMENT

Record inbound & outbound calls 
for anytime access to ensure 
quality standards.

REPORTING & BUSINESS INTELLIGENCE

We help you design & deliver a 
solution that is feature rich with 
maximum flexibility.

IVR

Create custom reports with detailed data & intelligence for analyzing metrics that matter most.

SCREEN POP

Leverage screen pops for quick 
reference of customer data as 
soon as a call comes in.

QUEUE CALLBACK

Enhance your customer’s waiting experience with callback, custom 
music, & more.

COMPLIANCE

Maintain compliance standards for customer privacy, records, & 
financial information.

WORKFORCE MANAGEMENT

Optimize your contact center with accurate forecasting & agent scheduling for better customer interactions.

BCP/DR

Duplicate your operations with fast, easy failover options for accessibility in the event of a disaster.

Don't Just Take Our Word For It. Hear What People Have To Say.

Beyond Satisfied

We were in the middle of a huge billing dispute with Verizon that was going absolutely nowhere. Steve got us more than half a million dollars back and didn’t charge us a penny to do it. All he asked for was a shot at our future business. We happily use D&M for the majority of our voice, and data services now, and we're beyond satisfied with the level of support, and attention we've received from D&M at every step.

POWERED BY EXCELLENCE

With over 120 service providers in our supply chain, we take the guess work out of finding the right solution.