AUGUST 2019 NEWSLETTER
A D&M Cloud Case Study
The Client: A Start-up Financial Services Company
The Challenge: The customer had no staff and a desire to deliver the majority of its hardware and software solutions via the Cloud. They had a runway of 18 months to launch a new business.
Helped the client understand the Cloud technology fabric.
Aided in assessing the architecture from various SaaS solutions to best determine how to integrate into a single integration platform.
Determined the best solution for Virtual Desktops.
Determined the best solution for PBX and Contact Center.
Designed and implemented the Headquarters local LAN/WAN environment.
Managed requirements and escalation across all vendors.
Deployed Desktop as a Service (DaaS) services with appropriate security and controls.
Deployed UCaaS services (Hosted phones).
Deployed Contact Center as a Service (CCaaS) for onsite and remote Contact Center Agents.
Timeline: April 2018 – Present
Impact Made to Client: Over the course of the past 16 months, the client has successfully launched its platform and business. It has achieved its goal of leveraging >99% of its solutions via cloud or SaaS providers. This significantly reduced startup costs and the expense of hiring and maintaining a large IT staff.
Did you Know that D&M Could Help with Your IT Consulting Needs?
Almost three years ago D&M began building a consulting service that would bring outstanding technical resources to our clients. During this time we have been able to attract leadership, staff, and solution partners whose experience is broad, highly skilled, and rigorously vetted. As a result, our ability to execute is unmatched.
D&M differentiates themselves in this space by relying on a niche segment of the technology workforce who are not interested in being a full-time employee at any company. Instead, they work on specific projects they find exciting and challenging and have a tangible start and end dates. They all come with the highest abilities, knowledge, and certifications. We feel this strategy enables us to support our clients with the best resources and provide a level of flexibility that cannot be equaled by our competitors.
D&M’s hiring procedures include resume evaluation, multiple interviews with each candidate, including one with a Partner, reference checks, technical knowledge questioning, and personal background checks. We often interview over 20 individuals for a given position. That cost is not passed on to our clients; it is part of the D&M “Customer First” experience we provide.
However, every hiring practice is not perfect, so if it turns out a particular resource is not a fit with one of our clients, D&M utilizes its deep management experience to quickly identify potential issues and swiftly make changes to ensure the continued success of the engagement. This may include removing a resource from an initiative and back-filling him/her with someone else.
D&M also has deep relationships with numerous, consulting and staffing firms who help augment our internal recruiting mechanism, when needed. These groups help provide the best talent, at reduced prices to D&M. Even when utilizing these types of companies, D&M still conducts multiple, internal interviews with each resource to ensure they not only meet the technical specifications of the particular client, but that they also will be a cultural fit within the organization.
Additionally, during the past year, D&M implemented a program which provides an engagement/relationship manager to manage each placed resource, ensuring they are completing their responsibilities, and works through any specific issues that may arise. This program also provides any additional training needed to complete the specific job responsibilities.
D&M has a solid reputation throughout consultant circles. We are often approached by consultants wondering if we have positions that fit their particular skill-set simply because they enjoy working with us and being part of our team.
If you need technical resources such as PMs, Developers, Infrastructure/Security Engineers, Testers or Strategic Partners), reach out to us. We can help you.
These Three Trends Define The Next Phase of Cloud Computing
In its second decade, cloud computing has become a mature and reliable technology, but we still have only scratched the surface of the cloud’s full potential as an enabler of digital business transformation.
With access to core business applications, analytics, and collaboration tools, cloud computing is a reliable path for business innovation. It provides organizations the agility to scale and adapt their business model to market conditions and opportunities. Cloud computing has created the foundation for a flexible innovation infrastructure for companies’ growth strategies.
Now cloud computing is going through a growth spurt of its own. The next wave of intelligent technologies that build onto the cloud is emerging, including the Internet of Things (IoT), machine learning, and artificial intelligence. Combined with intelligent technologies and digital business services, cloud computing can catapult companies into a new dimension of competitiveness.
Here are three trends that will define the next phase of cloud computing as a business innovation force.
From emerging to mainstream adoption across industries
While cloud computing is certainly innovative, it has outgrown its classification as an emerging technology. According to Gartner’s 2018 Hype Cycle for Cloud Computing, the technology has reached the slope of enlightenment. Gartner uses its Hype Cycle to track the promise and potential of emerging technologies within the context of their industry and individual appetite for risk. In 2019, as a technology in the ‘slope of enlightenment’ phase, cloud computing is broadly understood across industries and geographies and is heading towards mainstream adoption next.
In fact, Gartner predicts that the fastest-growing IT spending category will be cloud computing infrastructure and applications, out of an overall $3.77 trillion global information technology spend this year. While cloud computing’s growth varies by region, the key growth driver remains the same across geographies and industries: the need for digital transformation. 72% of companies globally across industries will adopt cloud computing by 2022 based on the latest Future of Jobs Survey by the World Economic Forum (WEF).
Achieving a new customer experience dimension
The next frontier for cloud computing will be the creation of a new level of customer experience. Companies will apply intelligent technologies in conjunction with the cloud to upgrade their experience management for customers. With B2B and B2C companies built on the quality of the experience that customers have with their brand, experience management not only provides immediate feedback about how people perceive a company’s brand and products, it also impacts employee and customer satisfaction.
Combined with IoT, analytics, machine learning, and AI, cloud computing can not only change the way organizations operate, but it can also innovate the way customers interact with companies and vice versa. For example, with cloud computing companies have the ability to collect and process large quantities of data in real-time. They can train and execute algorithms at the large scale necessary for AI. Overall, they have the ability to analyze different types and dimensions of data, including operational data and customer experience data. The deeper understanding of the company’s operations and customers can be used to build new products and services or create a better experience for customers and partners.
The cloud plays a critical role in achieving the transformative potential of combining experience data with operational data to help organizations create breakthrough customer experiences and results.
Continuous innovation as a service
One of the most difficult challenges for companies is that innovation is perpetual. Innovation does not have a clear-cut end; it is a continuous endeavor. But that does not mean innovation and transformation cannot be measured. On the contrary, digital business transformation can be measured at every step of the way. One of the most important key performance indicators for digital business transformation is speed.
In this next phase of cloud computing, we are already seeing the rise of digital business services that go beyond support and maintenance and help companies to accelerate their business transformation. Companies are moving towards a circular innovation process, an innovation environment that provides the tools and services for continuous business innovation facilitated by the cloud. Innovation is becoming part of a company’s corporate culture.
In a world that can change in the speed of a tweet, it is not enough to tackle current market changes with innovation. Companies need to prepare for the future and transform themselves into an intelligent enterprise that can thrive on change. Remaining one step ahead of the competition is a key characteristic of an intelligent enterprise. Early adopters of the next generation of cloud technology and services will be today’s and tomorrow’s winners.
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Imagine life as a game in which you are juggling some five balls in the air. You name them – work, family, health, friends and spirit and you’re keeping all of these in the air. You will soon understand that work is a rubber ball. If you drop it, it will bounce back. But the other four balls – family, health, friends and spirit are made of glass. If you drop one of these, they will be irrevocably scuffed, marked, nicked, damaged or even shattered. They will never be the same. You must understand that and strive for balance in your life.